The Kane County Board has proclaimed April 12–18, 2026, as National Public Safety Telecommunicators Week, recognizing the critical role emergency dispatchers play in protecting residents across the county.
At the center of that effort is Kane County Emergency Communications (KaneComm), a multi-jurisdictional dispatch center responsible for coordinating police, fire and medical response for numerous agencies throughout Kane County. Staffed by telecommunicators and shift managers working three shifts, KaneComm answers 9-1-1 and non-emergency calls 24 hours a day, seven days a week, 365 days a year.
In 2025 alone, KaneComm telecommunicators processed nearly 119,190 emergency and non-emergency calls and 96,000 calls for service, acting as the first point of contact for residents seeking help and coordinating emergency response in critical moments.
KaneComm provides dispatch services for several police departments, including Campton Hills, Gilberts, Hampshire, Maple Park, Pingree Grove and Wayne, along with the Kane County Sheriff’s Office and the Kane County Forest Preserve Police Department. The center also supports other county operations such as Kane County Court Services, the Sheriff’s Civil Process Servers, and the Kane County Office of Emergency Management.
Fire protection districts served by KaneComm include Big Rock, Burlington Community, Fox River & Countryside, Hampshire, Kaneville, Maple Park, and Pingree Grove and Countryside.
Among the dedicated telecommunicators is Nereida Perez, who has served KaneComm for 25 years, the third person in her position to reach that milestone. In 2024, Burlington Community Fire Protection District Chief Mike Tiedt publicly thanked Perez for her critical role in helping save a life. During a 911 call involving an electrocution incident, Perez provided and translated lifesaving CPR instructions in Spanish to a caller attempting to assist a victim who had been electrocuted, struck their head in a fall, and was unconscious and not breathing.
National Public Safety Telecommunicators Week is observed each year to recognize the men and women who answer emergency calls, provide lifesaving instructions, and dispatch first responders when seconds matter most. Through the proclamation, the Kane County Board encourages residents to recognize the professionalism, dedication and compassion of the KaneComm team and their vital service to the community.