St. Charles Warns Residents of Fraudulent Electric-Service Calls

St. Charles Warns Residents of Fraudulent Electric-Service Calls

The city of St. Charles is warning residents to stay vigilant of scams related to electric service calls.

Residents have reported a company claiming to be ComEd is calling residents threatening immediate disconnection of electric service. The caller instructs the resident to go to a convenience store and purchase a specific kind of pre-paid cash card in the amount of $500.

If you are a St. Charles resident contacted about your electric services and the caller demands payment or threatens electric disconnection, hang up and notify the St. Charles Police Department at 630-377-4435.

How the city’s electric utility billing works:

  • The city of St. Charles maintains its own electric utility. Any contact about your electric services will come from the city of St. Charles Utility Billing office.
  • The city never calls to demand payment on the spot to avoid immediate disconnection.
  • The city will not accept payment with pre-paid money cards, gift cards, or wire transfers.
  • The city’s Utility Billing Division only calls during regular office hours, from 8a.m. to 4:30 p.m. Monday through Friday.

If you ever have questions about your rates or bill, call our Utility Billing Office directly at 630.377.4426 or email 

About the City of St. Charles

The city of St. Charles has gained national recognition as a family-friendly town and wide acclaim for its architecture, living up to its nickname Pride of the Fox. Located 35 miles west of Chicago, in Kane and northwestern DuPage counties, St. Charles is home to 33,000 residents and a balanced mix of nearly 2,000 businesses that employ more than 18,000 people.

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