Commonwealth Edisonis reaching out to Kane County customers to remind them of resources that are available to those who have been financially hard hit by the COVID-19 pandemic.
Commonwealth Edison Director of Corporate Affairs Meribeth Mermall said she is sharing information regarding residential customer assistance programs so that customers can take full advantage of all the financial resources ComEd has available.
“At ComEd we know that now, more than ever, our customers might be struggling to meet their financial obligations,” she said.
What To Do If You Are Having Difficulty Paying Your Bill
- Bill Assistance for Eligible Limited-Income Customers: To help customers who are past due on their ComEd accounts, ComEd will provide additional bill assistance for eligible, limited-income households earning less than 150 percent of the federal poverty level.
- More Flexible Payment Arrangements: Customers will have additional flexible payment options, including longer payment plans in which payments will be spread out over up to 18 months for residential customers, or up to 24 months for limited-income customers and customers experiencing financial hardship.
- Extended Fee Relief: ComEd will continue to waive reconnection fees for those eligible residential customers disconnected prior to March 18, 2020 and will waive new residential deposit requirements for an extended period of time.
These comprehensive customer assistance programs supplement the extensive relief that ComEd already offers its customers in need, including:
- Flexible Payment Options: These include budget billing, which averages payments over a 12-month period to help customers manage their monthly energy bills.
- CARE Financial Assistance Grants: For customers who struggle to cover energy expenses, ComEd offers a wide range of financial assistance programs.
- Supplemental Arrearage Assistance: Recognizing that customers facing economic hardship may be challenged to quickly pay off debt accrued during a period of nonpayment, ComEd also offers arrearage assistance through its Supplemental Arrearage Protection Program.
Customers who may be challenged to pay their ComEd bill should contact ComEd at 1-800-EDISON1 (1-800-334-7661).