Dundee Library Is Offering Home Delivery Services

Dundee Library Is Offering Home Delivery Services

The Fox River Valley Public Library District has come up with another clever way to serve the public during the COVID-19 pandemic and stay-at-home order.

The district is planning to offer home delivery services for many of the “usual” services you’d have access to at the library.

The idea is that the library will home-deliver books, DVDs, CDs, audiobooks, graphic novels, magazines, video games, and playaways.

The library cannot deliver hot spots, laptops, or Youth Services kits.

Library card holders can place items on hold that are currently available at the Dundee Library and have them delivered to their front door. Requests are now being accepted.

Library Closure FAQs

How to Place Your Delivery Request

1.  Visit the FVLD’s online catalog and place the items you want on hold(link is external).

For the most efficient searching, select “Dundee Materials” from the “Limit by” drop down menu. The library can only deliver materials that are currently available at the Dundee Library. The district doesn’t have access to items on hold or materials at the Randall Oaks Library, or any other CCS library.

Again, the FVLD will deliver books, DVDs, CDs, audiobooks, graphic novels, magazines, video games, and playaways.

2.  Fill out the online Home Delivery request form at this link.

Staff will deliver materials five days a week, Monday through Friday. The driver is not permitted to accept materials from patrons to return to the library. Patrons are still encouraged to hold on to items currently checked out, as due dates are still suspended.

The book drop at the Dundee Library (only) is now open for patrons who really want to return their materials.

Please alert staff to any special circumstances with regard to delivery, like “use side door” in the “Other Delivery Instruction” field on the online form.

Delivery will not be same day and could take up to two weeks, depending on volume. Items will be routed based on village. We only have one delivery driver and vehicle.

Patrons will receive an email on the day their materials will be delivered. You do not have to be home for materials to be delivered.

Staff will call after materials have been delivered, so please provide the phone number you are most likely to answer.

The library cannot guarantee availability of all items placed on hold.

SOURCE: Fox Valley Library District website, Depot Life e-newsletter